At Jayle Tap, we aim to ensure that you are satisfied with every purchase. Please read our Return and Refund Policy carefully:
1. Eligibility for Returns
- Returns are accepted only for items that are damaged, defective, or incorrect.
- To be eligible, you must notify us within 7 days of receiving your order.
2. Return Process
- Contact us at [email protected] with your order number, details of the issue, and photos of the product (if applicable).
- Our support team will guide you on how to return the item.
- All returned products must be in their original packaging and unused condition.
3. Refunds
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7-10 business days via cash on delivery adjustments or as per the agreed method.
4. Non-Returnable Items
- Products that are damaged due to misuse or not in their original condition are not eligible for return or refund.
- Items purchased outside official Jayle Tap platforms are also not eligible.
5. Exchange Policy
- We currently do not offer exchanges. Customers may place a new order for the desired item.
6. Contact Us
For all return and refund inquiries, please email us at:
Email: [email protected]